We will schedule a response to your issue within 24-48 hours (in most cases), but within 3-5 days at most.

Service Rates
Transitional Housing Management Goods

Per hour rate refers to a standard ‘day’, Monday to Friday. Saturday hours incur a 50% surcharge to the hourly rate. Public holiday and Sunday hours incur a 100% surcharge per hour.

Easter Good Friday, Christmas Day and Boxing Day incur a 150% surcharge per hour.

Response times
Vic Residential Tenancy legislation
Urgent – Immediately
Non Urgent – 14 days
DHHS Urgent (dangerous) – 24 hours
RTA & DHHS – 5 days
Priority (aren’t dangerous but are important) – within 7 days  
Non-urgent (more minor) – within 14 days