Per hour rate refers to a standard ‘day’, Monday to Friday. Saturday hours incur a 50% surcharge to the hourly rate. Public holiday and Sunday hours incur a 100% surcharge per hour.
Easter Good Friday, Christmas Day and Boxing Day incur a 150% surcharge per hour.
Vic Residential Tenancy legislation
Urgent – Immediately
Non Urgent – 14 days
DHHS Urgent (dangerous) – 24 hours
RTA & DHHS – 5 days
Priority (aren’t dangerous but are important) – within 7 days
Non-urgent (more minor) – within 14 days